FAQs


GENERAL FAQs 
Are your roses real?
At No.5 Florist we use roses that import from Ecuador and Japan, where all the master-crafted beautiful roses come from, the roses are specially treated with non-carcinogenic, non-toxic solutions and its posses following element: non-corrosive, non-flammable, and do not pose any risk to human health or the environment, so you can be sure that our roses are elegant and harmless
 
How long No.5 florist's roses last?
With proper care(minimal effort needed) our roses will stay nice and beautiful for over a year!
 
Are the flowers eco-friendly?
No.5 Florist committed in environment sustainability and eco-friendly flowers, we believe environmental sustainable is required for our world. we only use suppliers that have the same commitment, from farm to factory, the flowers are all grown and prepared in eco-friendly and non-hazard manner 
 
Do you customise your rose arrangements?
At No.5 florist, our director understands that more than often our customer looking for a unique gift that has no second in the world, We can personalise any arrangement to match your vision. Examples include letters, symbols, patterns or a combination of your favourite colours from our extensive colour palette. Please send us an email at info@no5florist.com so we can start working with you!
Please note, we do require notice one week in advance for any special arrangements.
 
Do you do arrangements for Corporate Functions/ Private Events/ Parties/ Weddings?
We Definitely do! please email us at info@no5florist.com with brief information of your request and our team will be in contact with you to work this out!
Do you send your flowers anonymously? I don't want the recipient to know its from me.

You can be anonymous with your order! we understand the element of great surprise would bring to the recipient, so rest assure that all our flower is shipped out from us with no invoice attached and the recipient would never know its from you!

 

SHIPPING | CANCELLATION | REFUNDS

 

Do you ship next day delivery?

 Our next day delivery available under two circumstance, delivery within Melbourne Metro Area or by selecting express delivery (Australia wide only).

Our handling time normally takes 1 business day for orders placed before 5 pm (cut off time is 5 pm), after 5 pm will be counted for the following day.

for international orders, we can not guarantee the delivery time as logistic is out of our hand so please do take count of the days potentially might take( international orders typically take from 7-14 days for delivery)

 

Can I cancel my order?

any cancellation due to change to mind is to be made within 2 hour of placing the order, our arrangement is all made in order to ensure the highest quality and best result for our customers.

cancellation and refunds are not permitted for customised arrangement, order that is in progress, or item that is already in transit

Please choose carefully as we will not be able to offer refund or exchanges due to simple change of mind.

 

Can I have a refund as there is a delay on my order?

Your arrangement will typically be dispatched in 1 business day and would arrive as per standard shipping time, no refund available on delays due to logistic out of our control.

 

Is the Shipping safe for my beautiful roses?

We take great care on shipping our roses, the roses will arrive in safe and secure packaging to avoid damage of your elegant roses.

What if my order is damaged?

At No.5 florist, all our rose arrangement are crafted with highest attention to quality and detail, we make sure our product are in perfect condition before we ship them out and document them with photos.

If for any reason your bouquet is damaged or defective, please email us at info@no5florist.com with pictures attached within 24 hours of receiving it and our team will assist you. All approved refunds for damaged or defective arrangements will be issued as per the original method of payment.

 

Bien a toí

No.5 Florist